Support
Returns & Exchanges
We want you to be happy with your order. If something isn't right, here's how we handle it.
Return Window
We accept returns within 30 days of delivery. Items received after 30 days from the delivery date are not eligible for a return.
Condition Requirements
To be eligible for a return, your item must be:
- Unworn and unwashed
- In the same condition you received it
- With original tags attached
- In original packaging where applicable
Items that show signs of wear, have been washed, or are missing tags will not be accepted.
How to Start a Return
- Email us at gearup4thehunt@gmail.com with your order number and the reason for your return.
- We'll reply with return instructions and a shipping address within 1–2 business days.
- Pack your item securely and ship it back to us. Return shipping costs are the customer's responsibility — we recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking.
- Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.
Refunds
Approved returns are refunded to the original payment method. You will receive a confirmation email when your refund has been processed. Please allow 5–7 business days for it to appear, depending on your bank or card issuer.
Original shipping charges are non-refundable.
Exchanges
We don't process direct exchanges at this time. If you need a different size or color, return your original item for a refund and place a new order.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at gearup4thehunt@gmail.com with a photo of the issue and your order number. We'll make it right.